I am writing this to find people who have problems with iWeb Technology.

The reason for this message, I had an experience that can be very problematic with Iweb technology, too frequent problems of slowness, no notice of technicians on service reductions, has never been able to solve problems. My biggest problem, iWeb has removed several of my sites, where the application is made by me on their support services. The request was to change my primary domain to another. (No delete all my sites)

I made backups of the main directory for two weeks, one day, nothing! All my domains were absent, I did not panic, I thought the backups that I made in my administration panel were good! To my surprise, all my files are corrupt! Unable to open backup files. Several times in the months preceding this incident, I sent several service tickets and customer support for problems that were presented in my administration panel, an SQL error was present, in the words of technicians there was no cause for alarm, no problem, it was normal, with hindsight, I doubt that technicians are familiar with this error code and the source of the problem. You can see the error directly on the site http://www.lesmagouilleurs.com

Several links to see what others think of them: http://hostjury.com/reviews/iweb-iwebcom-scammed-me.html http://www.webhostingcompanyreviews.com/iweb-techonologies-review/

And if you think it’s an isolated problem, you cheated, I have proof that I am not alone and there is worse than me, but out of respect for privacy I will not disclose the names of persons who trusted me.

I am very angry with Iweb technology.

The request I asked for iWeb changed my main domain, this modification could not do that in my administration panel, the only people who could make that request was the technician.

This is not me who shot this button.

If you have experienced problems with iWeb Technologies, please send me a message.

S.V.P SEND THIS MESSAGE TO YOUR FRIENDS

* Andre.boies Courriel@videotron.ca

You can see every show on the site http://www.lesmagouilleurs.com

http://iweb.com/

http://www.uploadgator.com/files/get/4fueqVj5hC/voice-message.wav

So I decided to get an ounce of reassurance and hit up their live chat again. I was going to ask my second question.

Ok, I’m ready for a server, please provide a sample IP address from the facility where my server will be located. We need this to test for potential latency and GEO proximity to our location.

Well, I had the above all ready to paste into chat but there was no response from live chat after waiting 15 minutes. The screen just kept refreshing with an “all operators are busy” message.

Needless to say I’m having second thoughts about using iWeb.com.

There were two pre-sales questions that I had regarding the service. The first one involved a simple question regarding RAID monitoring. Would I be able to monitor the health of the array. This would be important for obvious reasons. Below is a transcript of the intial chat and then followup email correspondence from the “specialist” that I was referred to after the chat.

Initial live chat transcript

[TICKET #2973965]

[English]
This is an automatic answer of iWeb Technologies web hosting services.
Your request number is [#2973965], please use the request number if
you need to refer to this problem.

[Français]
Ceci est une réponse automatique des services d’hébergement iWeb Technologies.
Le numéro de requête [#2973965] vous a été assigné, merci d’utiliser
ce numéro si vous avez besoin de faire référence à cette demande.

[Español]
A su petición se le ha asignado el ticket de ayuda [#2973965].
Nuestro equipo contestará pronto. Utilize por favor este número de
ticket si usted necesita contactarnos otra vez sobre la misma pregunta.

Thank you, Merci, Gracias !

iWeb Technologies inc.
1-888-909-iWEB (4932)
http://iWeb.Com

————————————————————————-

Julien T.: Welcome to iWeb’s live chat service ! How may I assist you today ?

greg: Just curious how long the 50% special will be running? I’m need a new server late next week.

Julien T.: Well I don’t have this answer, maybe I’d suggest you to
contact our sales department during business hours which is from Monday to Friday 8Am to 6PM Eastern time. If you want I can note your email address and send it to one of our sales representative if you want him to contact you regarding the product you are inquiring.

greg: If I order windows 2008 with raid 5, will there be a utility for
monitoring the health of the array from the remote desktop?

Julien T.: Well you will have an Hardware RAID5 but I don’t know if we install the software under Windows that will manage it.

greg: what if I lose a disk, how will your team be alerted?

greg: are still there?

Julien T.: Yes, well we do provide this support for Linux but I’m not
sure for windows.

greg: Okay, I’m interested in getting a decent server with 5 or 6 disks but I will need an answer at some point. If I have 6 disks and 1 fails, the server will continue to run and I will have no way of knowing there’s a problem.

greg: my email is webmaster|at|microguy|dot|net. If you can get someone to respond about this question, I will begin looking at possible configurations.

greg: no rush

Julien T.: All right, maybe I think with windows if you want the alert
you will have to get the management level 5.

greg: I pretty sure more hardware raid controllers have some type of
windows drivers. I don’t mind monitoring it myself. I just need to know how.

Julien T.: All right

greg: I found a server in the $500/month range. If we can get this
resolved I will probably order this week.

greg: I just need a positive answer.

greg: thanks.

Julien T.: Is there anything else I can do for you today?

greg: will I be hearing from somone about this?

Julien T.: Yes

greg: great! thank you very much. Cheers
=================================================
Julien T.
Conseiller Support Technique / Technical Support Agent
Support / Client Hub : http://Hub.iWeb.com
http://www.iWeb.com
=================================================

Ok now for the emails from the tech support…………

Hi,

My name is Monica Huacon and i’m your sales representative here in Iweb Technologies.

Answering your question if you have several HD your server will not stop but if something is damage we can change inmediately or replace because we offer a hardware replace guarantee in less than 4 hours. Also i will advice to take level 5 of management so you can have enouthg time that we can work in your server.

I have an excellent promotion for you:

http://iweb.com/promotion/

Let me know what you think!

If you have any questions, don’t hesitate to contact me.

Regards,

=================================================

Monica Huacon
Dedicated server specialist

Here is my response……

Monica,

Thank you but that was not my question.

My question is: “will I I have a way of monitoring the health of the raid 5
array from inside the console of the windows 2008 operating system”?

Thanks,
Greg.

And then her non-responsive response…..

Hi, Greg:

Well yes you can monitoring your HD because you will have root access to your server and you can see if some of the crash or something happend.

Which server are you interesting?

If you have any questions, don’t hesitate to contact me.

Monica Huacon
Dedicated server specialist

As you can see this does not answer my original question. Not even close!

My response…..

Monica,

I’m interested in running Windows 2008 not Linux. These responses are not
helping.

With a hardware raid configuration, the OS can’t look at individual drives
without a raid driver.

Will your techs install a windows driver onto my system during setup that
will allow me to monitor the health of the raid array? This should be an
easy yes or no??

If you can please answer my question, I would be interested in a server.

Thanks,
Greg.

So now I get on the telephone and Call iWeb.com. I started with chat, worked my way up to email, and now I’m getting serious. After 10 minutes on the phone I was assured that someone would respond with a detailed answer to my question.

Here is the response…..

Hi, Greg:

Sorry for the misunderstood and I send the question to our technical departement and they answered me that yes we can do it. So let me know which server are you interesting?

If you have any questions, don’t hesitate to contact me.

Regards,

=================================================

Monica Huacon
Dedicated server specialist